Delivery Policy
Currently, we offer delivery within Dubai only. Orders are delivered within 2-3 business days, and we’re pleased to provide free delivery for a limited time.
For any inquiries or shipment to other cities, please contact us at info@blueturtle.com
Returns and Exchanges Policy
At Blue Turtle, we strive to ensure your complete satisfaction with our products. If you’re not entirely satisfied with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be requested within 30 days of purchase.
Non-Returnable Items
Certain items, such as customized or final sale items, cannot be returned or exchanged. Please check the product details before purchasing.
Return Process
To initiate a return, please contact us at info@blueturtle.com. We’ll guide you through the steps and provide a return authorization if applicable. Customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a few business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue.